Terms and Conditions
Last updated: 17th June 2024
Welcome to Spark and Mend. These terms and conditions outline the rules and regulations for the use of Spark and Mend's website and cleaning services.
Acceptance of Terms
By accessing and using Spark and Mend, you accept and agree to be bound by these terms and conditions. If you do not agree to these terms, you may not use our website or services.
Changes to Terms
Spark and Mend reserves the right to modify these terms at any time. We will notify you of any changes by updating the "Last updated" date at the top of this page. Your continued use of our website and services after any modifications indicates your acceptance of the new terms.
Use of Services
Eligibility
To book cleaning services, you must be at least 18 years old and capable of entering into a binding contract.
Booking Information
- You must provide accurate and complete information when requesting a quote or booking a clean.
- You are responsible for access instructions and any details you provide about the property.
- You agree to notify us promptly if your booking details change.
Acceptable Use
- Attempting to gain unauthorized access to our systems.
- Interfering with the website or service availability.
- Using the website for unlawful or prohibited activities.
Cleaning Services
Service Scope
We provide residential, commercial, end-of-tenancy, and deep cleaning services. The scope of work and price are agreed before service begins.
Access and Safety
You agree to provide safe access to the property and inform us of any hazards, pets, or fragile items.
Cancellations and Rescheduling
If you need to cancel or reschedule, please contact us as soon as possible so we can arrange a new time.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Service Information
Ownership
You retain ownership of any information or materials you provide to us, such as photos or access notes. By sharing them, you grant Spark and Mend permission to use them only as needed to deliver the service.
Responsibility
You are responsible for the accuracy of the information you provide. Spark and Mend does not accept liability for issues resulting from inaccurate details.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
Termination
Spark and Mend reserves the right to decline or cancel a booking at any time, with or without notice, for any reason, including but not limited to unsafe conditions or misuse of services.
Disclaimers and Limitations of Liability
No Warranties
Services are provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted or error-free.
Limitation of Liability
In no event shall Spark and Mend be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the service.
Governing Law
These terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Contact Us
If you have any questions or concerns about these terms, please contact us at sparkandmend@gmail.com.
By using Spark and Mend, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.